My first experience with Travelcation This was my first experience of using Travelcation. I saw a mixed customer reviews for Travelcation online when I was trying to use it to book my flights to China this summer. But, I was very happy with the excellent service that Ms. Molly Smith had provided me. She was very understanding, patient, responsive, efficient, and professional in the whole process. She not only helped me to book my trip that I liked, but also ensured my receiving the e-Tickets for my trip promptly. I am truly grateful to her for great help to me! But, I do hope that the company will make the use of American Express credit card a bit easier for their customs than they currently do.

I was connected with Marcus and he was… I was connected with Marcus and he was helpful amidst the change on our itinerary. He stayed in contact even through the weekends and gave me timely updates. Also, He successfully delivered my request and even followed through after the fact. This is the definition of communication, and i loved the fact that they actually call you not just through emails! Amazing experience!

Bait and switch! I tried to book two first class tickets to Paris that were offered at a fantastic price. After entering all my information including credit card and pushing the pay button, I received a notice to say the booking was unconfirmed. Shortly after that, I received notice that the exact same flights were offered at almost $2,000 more. Total bait and switch scam. Would not recommend booking with travelcation.

No Title After booking through Google Flights, I was contacted by Oliver Smith who asked for copies of my driver license and credit card. I later received email confirmation that the flights were booked, and my credit card was charged for the agreed upon amount. Oliver contacted me again and remained on the line while I prepared this review.

Persistence Paid Off While my initial efforts to work with this company were extremely frustrating with online booking efforts that could not get processed without explanation followed by phone calls that got dropped or were disconnected by Travelcation, I finally got to an agent named Aurelius who worked diligently to get the booking done for me including seat assignments, frequent flyer numbers. etc., double checking everything to be sure it was correct. It took hours of effort but we finally got ticketed on the flights we wanted. Their phone number came into my phone as "Suspected Spam" so their calls to me were getting blocked by my carrier Xfinity.