Rough at the beginning... I started working on the reservation with Princess. She never returned my calls and everytime I called, I was told she was out of the office. Vance stepped in and was very helpful and quick to reply to my emails. I'm very pleased with his customer service.

The following review was removed… The following review was removed because it was flagged by travel house. It now makes sense how they have decent reviews even though they lie. Here was my experience... These guys are scammers and fraudulent! These guys are scammers. From taking my Amex cc number and then saying they don't take Amex to then wanting more money than originally agreed upon to then asking me if he, Oliver, the agent I was talking to, could use my CC to buy himself a phone from Walmart, this whole process was a nightmare and illegal to say the least. We then called our airline directly and they said Travel House was flagged in their system for fraud alert. BEWARE Travel House is a fraudulent company. This was the text I got from the Travel House employee I talked with... "Hey viktoria... They are not accepting discover and amex card... And they have already deducted the amount from my salary... So there's only one way you can help me out... Iam looking to buy a phone from walmart online.. Can i make the payment from your card... I mean you are going to get a text or call from your bank about comfirming it and the cost for the phone is $167.00 USD..."

Thank you Natalia! Every time I book a flight with @travehouse I’m so pleased with their treatment of me. I never feel like I’m inconveniencing them they are so respectful. Natalia is an excellent travel consultant and helpful. Very very accommodating.

I bought my ticket to the USA from The… I bought my ticket to the USA from The Travel House all ok once they got paid .then about four day I got news that a relative passed away in the states . I had to reschedule my trip as the relative in the states needed to let me know when they would arrange for the funeral . When I contacted travel house they advice me that once I got a date to let them know . I did this and gave them the dates ..then I had to keep chasing them ..one after the other..useless Service When it got sorted out had to pay a extra £300 to reschedule with them …

Awesome service and attention provided… Awesome service and attention provided by Princess. Second time booking with her, will do it again for next trip.