I had a great experience with AI… I had a great experience with AI Madinah travels. Ashir was our travel agent who helped us book our tickets, hotels and commute. Our hotels were 5- stars as promised and were just a few minutes of walking distance from Al Haram and Masjid e Nabwi. I am really glad we decided to go with them for our bookings.

Been asking for my refund for months Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since. I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out. At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference. Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.

Brother Wajahat of Madinah Travels… Brother Wajahat of Madinah Travels agent made my experience excellent with caring and pleasant way of dealing with people like me, may almighty Allah bless him abundantly, amen.

Al Madinah travels was an absolute… Al Madinah travels was an absolute delight to work with. Brother Saqib was great to communicate with. This was a true 5 star experience. Everything they promised, they delivered. We were a family group of 21, and each and every member had nothing but praises for them. I highly recommend brother Qasim, and Al Madinah Travels to everyone who’s wanting to perform Umrah/Hajj

Excellent very good service good price… Excellent very good service good price and very helpful brother sheryaar evrytime call me ask me everything ok Allah bless him