My wife and I just returned home from… My wife and I just returned home from Umrah, and it was incredible from the start. The drivers had good communication, and the hotels were great in terms of distance and quality. I am so glad we were able to just focus on our activities, and not have to worry about accommodations or transportation. The ziyarats in Madinah and Makkah were very informative and incredible to see. Ashir was great to work with, and the agency in Saudi Arabia was also readily available. Will definitely plan another trip with Al Madinah travels!

Assalamu alaikum to everyone Assalamu alaikum to everyone. I just want to say that you can't get anything better than Al Madinah Travels! They provided excellent service for Umrah and I cannot wait to book with them again when we go back. Shan e Ali was a great help with answering our questions and attending to any issues that we encountered.Jazakallah Khair 😄❤️

Excellent service! Started the booking journey about 3 month prior to my mum and sister trip. Both my mum and sister had international passports, however AI Madinah Travels assured me they could travels from the USA. Provided insurance, via and all essential documents well ahead of travel. The hotels did change twice however, Ashir always sent hotels and alright in front of the Kabba with a beautiful view. Overall I will be booking all my parents and family members Umrah and Hajj trips through AI Madinah Travels inn-shaa-Allah. Ashir was extremely helpful and detailed and I will continue to use him!! Thank you

Been asking for my refund for months Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since. I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out. At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference. Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.

Alhamdulillah Alhamdulillah. It was indeed a great experience. The guidance, support and cares are well given. It was actually a dream come true. I didn't regret every bit of the time well spent in Madinah to Makkah. The hotels were all top-notch and closer to the two holy masjid. Thank you. May Allah bless Al Madinah travels and may He allows us to visit Makkah and Madinah again and again. Ameen