Tonya Jacobs
GBExemplary Service: Navigating Flight Changes I had an amazing experience with ScholarTrip's customer service! Ms. Fiel, their representative, went above and beyond to assist me. She showed remarkable patience and expertise as I navigated multiple changes to my international flights. Not only did she meticulously research alternative flights and airports to ensure seamless connections, but she also had to liaise with other airlines as ScholarTrip is a third-party service. Despite the potential 24-hour response time, Ms. Fiel managed to provide me with updates within just an hour or so. Her dedication and efficiency truly made a world of difference for me. I will continue to use ScholarTrip for my future travel plans.
Jay
GBAshley's assistance was invaluable! Ashley did a great job assisting me with my trouble. My flight's depature time was moved up an hour, and because no communication was made to me, I missed my flight. Ashley did a great job researching, assisiting with, and communicating options to me. I called multiple times and she patiently helped me through a stressful time. Thanks a bunch Ashley!
Natalie Galloway
VNBooking the original ticket was a bit… Booking the original ticket was a bit stressful since I had a problem with confirming my card. But the customer support team was super helpful more than once. Mulan helped me out lots and had great response times. I will be using ScholarTrip again.
Fangfang Jiang
GBI booked a round-trip ticket with the… I booked a round-trip ticket with the help of Criencess. Criencess spent 4 hours helping me determine the cancellation/change policy and choose seats. Criencess is really a good agent that anyone can trust!!! I have a great experience in scholartrip this time!
Xian Wu
GBExcellent professional service. She was professional and solved problem quickly. She also made the follow-up calls to make sure everything meet my needs and no unsolved issues. She was politely in greeting and wrap up the services. Upon her service, I will recommend your service to my friend and family circle for sure.