Ashley's assistance was invaluable! Ashley did a great job assisting me with my trouble. My flight's depature time was moved up an hour, and because no communication was made to me, I missed my flight. Ashley did a great job researching, assisiting with, and communicating options to me. I called multiple times and she patiently helped me through a stressful time. Thanks a bunch Ashley!

Excellent professional service. She was professional and solved problem quickly. She also made the follow-up calls to make sure everything meet my needs and no unsolved issues. She was politely in greeting and wrap up the services. Upon her service, I will recommend your service to my friend and family circle for sure.

They offer zero help & NO SOLUTIONS They offer zero help & NO SOLUTIONS. Terrible customer service. Their response is basically this "Upon checking the restrictions of your ticket by our ticketing department. Cancellation for refund and changes are both not permitted to your ticket." After speaking to the airline, they tell you to contact them since you booked the ticket with them and they're the only ones capable of making changes to the ticket. You get the run around and nothing happens, complete waste of time and money. Worst experience ever. Never book with them as you will be risking loosing all your money. No refund, No credit, no Travel voucher.

April and Nicole were fantastic April and Nicole were fantastic. Our daughter's flight was cancelled to Europe the day before she was supposed to fly out. It was very stressful, but the team at ScholarTrip were very accommodating, and kept on it with the airlines until it got resolved. They were able to get us on an even better (direct) flight than our original flight. Their persistence, quick responses to our phone and email communications, and pleasant personalities really helped us through a difficult time. I would highly recommend them!

Mellan's work efficiency is very high Mellan's work efficiency is very high. Several people I contacted before failed to help me solve the problem, but mellan helped me solve it smoothly, thank you very much.