During this troubling time During this troubling time, it was nice to be confident about where I could park after a death in the family required a trip out of town. One less thing to worry about and as always, convenient with great service at an affordable price.

Continue to provide great service at new location Despite the down turn in business due to covid, Expresso continues to work hard. Super friendly driver who helped folks with luggage as they need. Friendly help when I called after had troubles with their site (toggling betw week discount code or not) and they noticed as we drove out that I had overpaid by a day, I received a credit the same day. Parked with Expresso at their new location (previous FastTrack). A good amount of spots have shade structure (no “indoor”) don’t believe it’s a guarantee to get one. At this location the van dropped us off at our car (don’t know if that was the case at previous location). Assuming fewer people were traveling/ parking due to covid, we assumed Expresso would only have one van in circulation, which was the case (but their new location is closer to airport) and I assume they can add more as needed when business picks up, since they still have additional vans.

Courteous. Prompt. Always Dependable Always a great experience. There always seems to be a shuttle waiting for me when I arrive at the garage. The drivers are always kind and smiling. I never wait long when waiting for a shuttle after my trip. Courteous + Prompt + Dependable + Always Happy to See Me = My Only Choice at OAK

Usually a great experience with this… Usually a great experience with this company, however today upon arriving at the parking lot and realizing I had no cash on me, the driver became angry because he didn’t get a tip. Tips should be appreciated, but not demanded. Very awkward and uncomfortable situation.

Options and Fees = $5? The service was excellent; timely and helpful. I did notice a $5 "Options and Fees" added to my invoice. I have no idea what this is for. I requested no options (didn't even take a coffee and muffin), and quite frankly, the entire parking cost is a "fee". This looks like raising the price without raising the rate. I have no problem paying this fee, but it will come out of the driver's tips.