Osvaldo Perez Assisted us with Excellence…… Osvaldo Perez helped us with numerous questions & concerns about our trip! He was so patient! The pressure to make decisions now was taken off us, which brought peace. Osvaldo was professional & showed compassion for our concerns. We will call him again when we make our trip reservations!

Santiago provided a smooth booking experience All my queries related to the trip was addressed with clarity! He made sure that I have all the information I would require before and during the trip. Just can’t wait to enjoy what the Poconos villas has to offer us.

Customer service agents are friendly Customer service agents are friendly, professional and helpful. I just wish the total costs were upfront the first time I was contacted about the Margaritaville at Sea cruise. I paid for the initial package believing everything was paid for, then they say I have to pay for port fees, parking, gas surcharge, tips, hotel taxes, transportation, etc. You think it will be an economical trip, but added expenses add up to being expensive.If you change your mind, the money is forfeited. I would like to see an itemized invoice to see what all the money I paid included.

I called to discuss my travel plans I called to discuss my travel plans. I had questions and wanted to review the offer I purchased. The service representative, Carla, was exceptional. She understood what I was looking for. She was extremely polite, clear in defining my options and helping me with my travel plans. Thank you, Carla. You are top notch.

i had a last minute booking problem and… i had a last minute booking problem and dear sweet katya made magic. she helped us work out different dates w a minimum of fuss and a maximum of warmth and intelligence thx katya