A massive waste of time Update to initial review: EVEN WORSE. Despite the message below from OnPay, I now (nearly three weeks later) just received ANOTHER two letters from the EDD about underpayments from Q3 of last year when OnPay was managing my payroll. I just wrapped another hour long phone call with the EDD trying to get this fixed. Honestly, it is a nightmare working with OnPay. Save yourself before you start! I used OnPay for nearly a year to payroll one part-time employee for my company and it was a complete disaster. They misfiled so many times that I was getting constant streams of bills from the EDD and now I have a credit with the EDD that it's going to take more than a quarter to get returned. Worse than that, I had to spend roughly 40 hours on the phone with OnPay customer support and the EDD to get it all worked out. All of this for one employee who worked a total of less than 200 hours in the whole year! It was a massive waste of my time and productivity. It would have been simpler to learn to do payroll myself. I switched to a new company in the fall and I couldn't be happier. Save yourself the time and the frustration.

Customer for life! I've had such a great experience using OnPay! I signed up about a year ago and everything about the process was smooth and uncomplicated. Any time I had a question, I would call and get right though and a knowledgeable person would walk me through whatever needed to be done. Highly recommend!

OnPay has been a great payroll service… OnPay has been a great payroll service for us. They are dependable and the website interface is easily navigated. Their customer service is wonderful as well, for the very few times I have actually had to use it. A far cry from our previous payroll service. I am so glad we made the switch.

Responsive and Intelligent The team at OnPay is responsive and intelligent. They've helped us get boarded quickly and with virtually no friction. In addition, they've worked quickly to inform us of benefits options as we not only transition payroll and associated needs, but also with taking better care of our people. I can't recommend them highly enough for small business owners.

Moved to them right before closing down… Moved to them right before closing down this year for Covid. We've had to do lots of strange things because of the PPP loan.. Change banks, pay cycles, etc. The support at on pay has been fabulous! Also loving the ability to scan in employee documents. I'm just discovering the reports. They seem to be way better than our previous payroll provider. Thanks OnPay. We appreciate you!