Perfection in Australia and New Zealand The trip my daughter and I took to Australia and New Zealand was flawless. Everything they did from arranging private transport in luxury cars to and from the airports and hotels, to making sure we had breakfast included in every hotel package (even ones we picked over theirs) was First Class. Well worth the price which was very reasonable for all the premium services we enjoyed. I would highly recommend (and I have many times to others). A better travel agency does not exist.

I think this is for the India trip? I am not sure which trip this rating is for, but I think India for Girdley. I thought Bela was ok. She could have been a bit more informative on crafting the itinerary in that my clients stayed 2 nts at the Camel fare in Pushkar but could have done it in 1. So my clients left early and paid an additional $750 for 1 night at Udaipur instead. THEN Bela didn't even inform me of the change which was a bit embarrassing when the client told me. I would expect someone at Swain would have advised me. Bela did, after I called her out on it, apologize.

The direction and assistance I received … The direction and assistance I received from Ian Swain for my group of 7 was spot on. Though they ended up changing out 2 tours while there, the tours booked were what they originally requested. The clients commented on the great serviced from Canterbury Trails guide, Irene, as well as the last 2 Luxury Lodges they stayed, Otahuna and Blanket Bay. I had an unusual request for stocking a villa for their stay in Blenheim and that was done efficiently through Swain and Canterbury. Absolutely no complaints with the service. Ian responded to me even if he was traveling.

Australia, New Zealand , and Fiji Swain Destinations is an A+ vendor to work with from start to finish. Their agents are very knowledgeable, professional and were a pleasure to work with. They got back to me within 24 hours with a detailed itinerary , really making my job very easy. What I always like about Swain Destinations is that they listen to what my clients want to see and do. Excellent service and excellent products.

Connie was efficient and never… Connie was efficient and never complained about changes my clients made because of the fires. Received 3 texts from my clients telling me how much they were loving their trip in Australia/New Zealand and that everything was working just like we had planned, which is always great to hear!