Swain is a Fabulous Partner to the Travel Agent! I rely on my friends at Swain for assistance in tailoring the perfect vacations for my clients with more exotic tastes, and they have never once let me down! In the last year, I have worked with them on several trips to ANZ, SE Asia, and even Africa, and their service and attention to the clients' needs are outstanding. I am looking forward to working with them on many more adventures to come.

Everything went well on the trip Everything went well on the trip. Loved Salamanca Inn and Strahan Village especially. Only criticism I have is that Swain pushes towards high-end options; in some cases they provide only high-end options. I was able to suggest and renegotiate these, and in one case, find an alternative option that Swain was unable to provide. For non-travel savvy or less tech-savvy people, this would be a real problem.

Trouble free Tokyo Swain took my requests for Tokyo less than 10 days before we arrived and provided us with a three day trouble free plan which included everything we wanted to see and more. The best part was the young lady who was our personal English speaking guide in Tokyo. She spoke perfect English, we understood every word she said, she provided us with lots of hints and tips and made sure we did not stray out into traffic, She found some wonderful Japanese dining places - authentic food which we loved! We had a car and driver as well, so were able to keep our purchases and bags in the car. Great itinerary, lovely people, hassle free visit, and we got to the ship on time!

Connie was efficient and never… Connie was efficient and never complained about changes my clients made because of the fires. Received 3 texts from my clients telling me how much they were loving their trip in Australia/New Zealand and that everything was working just like we had planned, which is always great to hear!

Experts in knowledge and service!… I have worked with Swain for travel in Australia and Africa. On both continents they have always exceeded expectations. I have never written a review until now, but I am truly impressed by their precision in handling the required covid tests for multiple country itineraries in Africa. Numerous travelers have been able to experience Africa with ease because of how easy to follow and clearly pre-arranged travelers testing and requirements. Experts in knowledge and service!