Impeccable service: perfect for family travel Both drivers we had were amazing: professional, social, etc. Drivers were helpful (when we got in several hours late the driver was more than helpful with luggage while my wife or I attended to a very grumpy toddler up WAY past his bedtime). We felt very safe in the car while drivers navigated through Manhattan: a sharp contrast to taxi and Uber drivers! Vehicles were extremely clean and well maintenanced, and car seats were perfect for our toddler. Drivers were on time or early, and easy to spot at the airport coming in (past midnight), and picking us up at the hotel; they were in constant communication and kept us up-to-date regarding pickup times. All services were as advertised or better (one driver had candy!!), and we will use the services again when needed!

Perfect experience We had a really great experience using the service between Newark and Manhattan. I was initially concerned because upon booking I did not immediately receive a confirmation email, however, close to our travel date I received a confirmation text, which is exactly what the website had said would happen. I found the booking system user friendly and the drivers very courteous and professional. The driver who picked us up at the airport was available by text once we landed so we could let him know once we had our bags and were ready to meet. If we end up traveling to NYC with our young kids again I would definitely use this service again.

Had an awesome experience Had an awesome experience with Nelson in NYC. On time for both reservations, big clean SUV with car seat properly installed. Even had toys waiting for my daughter to play with, and keep when we were done. Will definitely use again!

This is a great service for traveling with kids! This is a great service for those of us who like to bring our kids on vacation and don't want to deal with the cost and hassle of car rentals for city visits or other airport transfers (like we did in NYC). The driver was on time, the car was spacious, and the child car seats were nice. It's more expensive than a cab or Uber/Lyft, but to us it was worth it with our minds at ease knowing we were traveling safely with our kids.

On the whole, fantastic service! Prompt, great car and comfortable car seat for my toddler. Gave us peace of mind when travelling abroad and arriving late evening! Only slight negative was the driver who, despite being very pleasant, spent the whole journey telling us how rubbish the city was. Not great when you’ve just arrived on holiday! Apart from that, very impressed.