THOMAS HALSTRICK
DEWhen I was in Australia in a hotel… When I was in Australia in a hotel booked with Five star alliance i had a problem with my booking. When I contacted the service line they helped me even though there was a time difference of 10 hours.Great service!! Thank you
ROBERT FERRARI
GBVery professional and knowledgeable of… Very professional and knowledgeable of the places we want to travel to. Prompt response to our questions and always available to discuss and meet our requirements.
LISA A
GBSeoul and Tokyo We just finished a 17 day trip to Seoul and Tokyo and stayed at the Shilla and Imperial hotels. . We got upgraded at each and treated like royalty after joining the Leaders Club which was suggested by John at 5 Star. We’ve booked several trips with 5 Star and they’ve always been in great hotels and we have always have had great experiences. Will continue to work with them on future trips.
KARIN HAYES
GBJohn is always very responsive and very… John is always very responsive and very knowledgeable about hotels everywhere. I’ve used FSA for 5 years all over the world.
Alexandre Teixeira Correa
CHDo not trust Five Star Alliance My requests were not forwarded to the hotel although I made the booking 1 1/2 months before check-in. An important occasion for me due to 25th anniversary. We arrived 2 days before New Year’s Eve and the hotel were completely fully booked. We arrived late in the evening and we needed 3 1/2 hours to find another adequate place to stay. Customers service doesn’t answer any mails or phone calls. I very much regret not having booked through another provider. Absolutely unacceptable the way this company deals with customers.