Just had a call from a debt collector… Just had a call from a debt collector as RCI say they have not collected our monthly deposit since September 2023. When we signed this agreement you had all our details, Name, phone number email address but none phoned or emailed to ask what had transpired, but you chose to send our details to a debt collector even though you made no contact to establish why to payments had stopped. I am far from impressed with RCI and should never have committed to sign any agreements with this terrible company. They are now saying we need to pay US2,000 to get out of the agreement or pay the US1212 for the arrears! It would have been nice if someone from RCI had contacted us before going to the Debt collectors as RCI can sell their unscrupulous deals but have no customer service system to contact the customers if there is a problem!

RCI is a sham I paid to be a part of unlimited vacation clubs and as part of the deal I received 40 weeks to exchange through RCI. It gave me 18 trading power per week. I have been searching for hours to find a half decent exchange through RCI and all it will give me access to is the run down, old, low rating bookings. It is a sham and feel very taken by what I was told would be available to what is actually available.

Rude customer service received from… Rude customer service received from RCI. Phoned today and spoke to a lady, to explain I hadn't received an email her colleague was due to send me the day before, the response was we will send it again. While this is what I needed, an acknowledgement or a sorry for not sending it when they said they would, would have been nice. Even when I pointed out an apology would be nice, still nothing other than a raised voice and a re stating that they would send it out again. The other companies involved in helping with my insurance claim due to a family bereavement, have been much more understanding and helpful.

I would like to give them 0 stars I would like to give them 0 stars. I have tried on three separate occasions to book a trip to visit my son using my RCI points and (even with flexible dates) they always tell me there is nothing available. When I called today they offered to book me a hotel in Florida using all 36,500 of my points PLUS paying $1,299 PLUS resort fees. No thank you. I can book an Air BnB or a hotel on booking.com so much easier and cheaper. Their website is also terrible. Not at all user friendly, very difficult to search & when I finally find something I get a message that there are “technical difficulties” and I should “try again later.” I just hope others read this before they make the terrible decision I did to purchase with Wyndham / RCI.

The absolute worse The absolute worse. Had our checkout date wrong. Removed all our stuff from the room. Stole all our stuff. Long story short, resort admitted belongings were stolen and wrote us a check for the theft. Vacation Village Orlando. Another stay had our checkout date three days earlier than on reservation online. Had to call and verify confirmation or they were going to remove our stuff. Not to mention our room had cockroaches. This company is fraud. Living in a third would country environment with RCI. Disappointment.