Back in February of 2021 my bank debit… Back in February of 2021 my bank debit card was compromised and a charge of $501.14 was taken from my account. I text the company through messenger and they never responded. The bank wanted a police report so they could investigate. I was asking Vistania if they could supply name of person/person's that used the debit card to pay for rental. It would of helped with investigations and I could have them arrested. Long story short, the bank said everything looked legit and therefore they are not refunding money. The police closed case due to this. So I am out $2268.

We are disappointed staying at your … We are disappointed staying at your condominium.

The stay was great until my last night The stay was great until my last night. As I slept, I heard what sounded like a flood. I learned that there was a huge water leak in my closet. I called maintenance and he could not make the repair. The front desk offered to move me but I was traveling with my daughter who was special needs. After the initial whoosh sound of the water there was the never ending drip drop of the water hitting the safe in the closet. I got No sleep for an upcoming 14 hour drive and I called multiple times to request a call from the manager because I feel I am due some type of compensation but I have yet to hear from a manager. I am blasting this resort on Facebook.

Disappointing! Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.

My rci resort has switched to Vacatia… My rci resort has switched to Vacatia for handling maintenance fees. Last year I mailed a checked on time for this and over a month later they sent a notice that I hadn’t paid. When I called they found my check. They evidently don’t have a good processing system. This year I tried to deposit my week and was denied for non payment of fees. I paid on time and my check was cashed. If a company can’t handle payments from customers something is wrong. I am trying to straighten this out now.