Lynn
GBEspecially For You We also stayed in Especially For You the week before the previous reviewer. We experienced all the same issues and even dropped off a letter at the Outrageous Cabin office the morning we checked out. We called 3 times about the Jacuzzi being stuck- it was on and running the entire last night of our stay with the button stuck. Nobody came that night and we were told it was fine if we had to check out with the Jacuzzi still on before maintenance came out. It was unsettling to leave a major appliance on in a cabin that was unoccupied. I also let them know about the porch light not working and the TV in the bedroom going on and off. Apparently our note did not alert anyone to take action. I am disappointed to see that renters a week after us experienced the same issues. I will say the check in process is very easy. The cabin was kept very clean and the area where the cabin is located made us feel safe because it is not secluded. The views are amazing.
Guest
GBGood, however..... We were generally pleased with the cabin and property. Areas that were good to excellent included the furniture, kitchen, porch areas, hot tub, accessibility. The shower was outstanding as was the arcade game table. Our only area of real concern was the bed....which was terrible. With every breath it creaked and made terrible noise every time we moved. It needs to be replaced ASAP. There was also a water leak under the kitchen sink. The check-in procedure was quick, efficient and friendly. While the overall experience was good, there certainly was nothing outrageously fantastic about the property. With so many properties to choose from in the area, we will likely look around for other places to experience without returning here.
dann22
GBPeople were very helpful and jumped to … People were very helpful and jumped to get anything we may needed even extra towels we have been staying in your cabins since 2010 and always check outrageous cabins first to see if they are available.We believe we have gotten a discount for being a repeat quest also.
Dana Jenkins
GBOutrageous cabins terrible customer service! We have been staying with outrageous cabins for years but not anymore. We rented cabin this last weekend and noticed an old dried blood stain on our sheets. We called the office for a new set, 8hrs later still no clean sheets and had to call again. Talk to the manager today and she said she thought the stain was created by us. Why would I make this up? My husband and are full time professionals and have no motive to make this up. Just thought we deserved cleaning charge back since we had to sleep with stain the first night without knowing it was present. Working in healthcare I know the risk of blood borne pathogens. Worst customer service!! Follow up to your reply. I NEVER said the stain could have been mine and there was not blood stain tissues in our bathroom. Why would I make the phone call in the first place if I thought it was from us? What lies!! By the way we took all the trash out right before we left. If I was going to make up a story up like this I sure wouldn’t left evidence. Geez. This is so disheartening. We visit Pigeon forge multiple x per year and stayed in all the major cabin companies including yours often. You can look at our record and call the rest and see we’ve never had a compliant until now. This is not about a partial refund, trust me we don’t need one. It all about the lies you are accusing us of. I can’t believe this. Shame on you and your staff!! I’ll pray for you all!!
Todd
GBOutrageouscabins was very nice and … Outrageouscabins was very nice and polite upon checking in but we were disappointed in the cabin. The couch was missing a leg which caused it to sit uneven and be slopped. The couch was very narrow and not comfortable for sitting. The log walls had alot of dust hanging on them and with allergies it was not good. However the beds were very comfortable and we did get good sleep while were there.