I have had very poor customer service I have had very poor customer service. They won't answer my email messages and I have not actually stayed at the place I rented through them. i do not recommend booking through Airpads and I wish I had done my research before doing so.

Bad I don 't recommend Airpads. Bad , I was charged 150 u$s as "deposit" but they were not payed back at the momento of check out. I don't recommend Airpads. Bad treatment of employees. AI repeat I don't recommend Airpads. I am expecting still for the comunication january 2019!

Great customer service. We were at Signature airpads for 10 days. The customer service we received was very good. It was clearly explained what was included in our price and what we had to pay extra for. On our last day we had issues with our transport provider. We received exceptional service from Will at Tower 1. Awesome guy.

the Refund policy needs some reveiw Somehow between Booking.com and Airpads two room got booked under my reservation. Once I saw the error I called both Airpads and Booking.com and despite both Amitting it was a mistake, Airpads declined to remove-thee extra room saying they have a strict non refundable room policy.

Ethical Behaviours Booking of accommodation was done however the room promised did not collate. Communication with Kellie from AirPads sought to make good as best they could to cover the booking mix up. While appreciated Kellie and the team did the best they could under very stressful circumstances. We had to bookk an extra room for two days which was additional expenses one could have done without. I would seriously review the way in which bookings are done through your agencies.