Do not use Holiday Keepers We rented “174 Acre Luxury Mansion with Private Pool” in Wilkes Barre Pennsylvania for our parents 80th birthdays. In total there were 22 of us staying for 3 nights. Although we enjoyed the sitting area outside, that accommodated all of us and the indoor bar area, this house was not maintained well. The lawn was not cut and the grass was up to our calves in spots, the “beautifully maintained trails” were overgrown. There was broken glass on the ground around the fire pit. Upon arrival the pool wasn’t clear and we were told it was caused by the well, but was swimmable. By day two the pool was green. The property manger came and took a sample of the water, and added chemicals but it remained unusable. TV’s were hung in the house but the cords didn’t reach the outlets. One of the hot tubs was broken and the other was filthy. The air hockey table had no puck and the foosball table had no ball.There was no hot water for showers. The worst part was the air conditioning was broken in most of the house. When asked for it to be fixed we were told the AC company was supposed to have come a few days before our arrival but they were too busy. Had we known this in advance we could’ve brought fans as we had elderly and medically fragile people with us. These are just some of the issues we encountered. After weeks of going back and forth with Holiday Keepers, we were finally given a refund of only $1700. Considering we paid over $12,000, we believe they could have done better than that for us. I would not recommend using this company as the customer service is subpar.

Great platform with discounted prices. I was trying to book through airbnb, but the host told me to book through this website, and we booked here with discounted prices than airbnb. The farmhouse was a huge property and our family thoroughly enjoyed our stay!!

Stolen security deposit After the trip the estate manager accused of us of breaking a bed so now they won’t give us our $500 dollar security deposit back. They said they were going to show us photos of the broken bed but haven’t ever gotten back to us about the security deposit so I’m guessing they are just trying to keep it.

Best friends and family vacation We had one of our best friends and family gathering. HolidayKeepers also gave us a free upgrade considering number of people we had for a comfortable stay. Everyone loved the house and all the arrangements. Our experience was flawless starting with conveniently providing the parking tags. We had awesome time!!

Their lake front house in Lake Harmony… Their lake front house in Lake Harmony is 👌🏻 Enjoyed our stay and the host was welcoming! Offered us a complimentary wine bottle. A perfect place for a romantic getaway!☺️