Quick responses and extremely helpful They were so quick with their responses and were very understanding. We had to cancel our trip and they responded right away to our request to do so and refunded our full amount. We will definitely feel comfortable renting from them again.

If I could give zero stars If I could give zero stars, I would. My family and I booked an apartment in NYC through VRBO. The pandemic hit and we had to postpone until September, 2021, which was fine. Two months before we were due to travel, we were told our reservation was canceled. We’ve been trying to get our money back since then, and have still not gotten it. It’s gotten to the point where our calls and e-mails are going unanswered. Horrible, horrible experience.

Highly recommended location!!! We have had an amazing vacation in the home. The management company was attentive when we had questions and remedied all issues very quickly. The home was clean and in great condition. We enjoyed the amenities of the clubhouse and had a super time staying here.

Refund difficulties. Booked a big property (over$3000) and unfortunately had to cancel. Cancelled within the full refund period. Once the refund was due, I received partial refund in odd amounts. Had to message a few times in order to receive full refund. Beware and ontop of your banking if you want your complete refund. Otherwise was easy to book etc.

Unreliable Unreliable. Booked room via Vrbo platform for a sharestay property. Room canceled last minute. Vrbo unaccommodating despite glitchy system. Sharestay unavailable by phone to assist with issue. Unable to find another rental due to high demand/last minute/price. Had to cancel entire trip. Never doing buisness with Vrbo or Sharestay again! If your smart, you wouldn't either!