Fantastic and quick customer service Ou trip to New York was booked in February before the pandemic was in full swing. This trip was booked for my anniversary with my husband. Booking this property was so easy and any time I had a question it was answered quickly. They were so accommodating in every way. Unfortunately due to Canadian travel restriction we can no long proceed with our plans for our anniversary so we’ve had to cancel our trip. We had zero issues canceling and it was done quickly and with great kindness. When we are able to book again, I will absolutely choose to book with Searchastay and Ben again. We can’t wait to visit New York and to stay at this prime location!

Quick responses and extremely helpful They were so quick with their responses and were very understanding. We had to cancel our trip and they responded right away to our request to do so and refunded our full amount. We will definitely feel comfortable renting from them again.

👍🏻👍🏻👍🏻👍🏻 We had an amazing time and experience with this rental property. It was perfect for our larger group and everyone had a blast. Very close to everything you need. The owners respond very quick and answer any questions you may have. The only problem we encountered was confirming an early check in time with them because some one stayed the night before and rented last minute so we couldn’t check in early anymore due to the cleaning crew needing to clean the house for us. Wish we found that out a little sooner but not a big deal at all and other than that we had the best weekend ever!!! Very impressed with this property and hope to stay again!!!

Searchastay is Not Fit for Long-Term Stays My roommates and I spent four months at a Searchastay location in New York. Though very fortunate for this housing opportunity, I honestly did not know if we were being housed until I received the keys. There was definitely a lack of communication on the company’s side. From a mice infestation, lack of heat, and a broken oven, a responsive landlord would have been nice. My roommates and I had to fix the majority of our issues on our own, fixing light fixtures and settling with no working oven for four months. If you are looking for a long-term stay, I would not recommend Searchastay, however short-term may suffice.

If I could give zero stars If I could give zero stars, I would. I reached out to them four times over a week regarding an upcoming rental. It wasn't until the fourth time that they finally responded, letting me know my reservation was being canceled. They also won't refund my payment despite multiple requests and are telling me to dispute the charge on PayPal to get my money back. The customer service is horrendous.