Sandcastle 2nd floor had no AC Our family stayed at the Sandcastle by the Sea during the first week of August 2023. Upon arrival, we expressed our concerns that the 2nd floor was over 80 degrees. Maintenance came on Saturday evening, said the house needed to just cool off which it never did. Sunday they came and said that we needed to wash the unit down. I guess they thought we wanted to work on our unit while on vacation. Monday they were back again to look at the unit and decided that it would need to be replaced. Tuesday the home owners approved the replacement. That is when the chillers were brought in. Wednesday they can and made the repairs. Meanwhile, the 2nd floor still was 80+ degrees every night. That night it still didn't cool off because it had been off all day long. Thursday night it was 78 degrees when we went to bed and Friday night it was 76 degrees when we went to bed. I spoke to your office everyday because they called me every morning and they sent the chillers but even the last night, the 2nd floor only cooled to 76 with the chillers and the new ac running at full capacity. By morning, the 2nd floor would cool off to around 75 but it is not exactly comfortable to go to sleep every night in 80+ degrees. The obviously knew there was a problem because there were box fans in every room on the 2nd floor. What multi-millon dollar home furnishes their bedrooms with box fans? I was patient with them and tried to make the best of the situation since we were on vacation but I was told that we were not due any compensation because I didn't keep submitting complaints even though the office knew of the ongoing problem. And because they replaced the unit on Wednesday, that was sufficient even though our stay was Saturday to Saturday.

Renting our vacation home through Five… Renting our vacation home through Five Star Properties was seemless. The home was just as described. We ran into one problem with the pool heat not working but after notifying Five Star it was resolved. Another thing the furniture in the main living area needs replaced but that had no affect on our vacation. We would definitely book again.

Disappointed Rented the penthouse, 1901 Silver Beach Towers. Paid a premium rental for a substandard unit. $12k for the week! The moment we walked in, noticed that the couch and chairs in the living room were very dirty. Filthy. Five Star Rentals sent some one out with a steam cleaner to clean them. Then the lights were out in the laundry room and the tv was shot in one of the bedrooms. Maintenance took care of these issues but why did they rent the unit in this condition? The unit has many other issues and is In need of a good cleaning. This penthouse has seen is better days! Definitely not penthouse quality and not worth $12 thousand a week. No parking available in the garage because the owners keep their 2 cars there. We had 10 guests and the rental company would only provide 3 fobs that are needed to access the building and pool. Quite inconvenient if somebody wanted to do something on their own, instead of being with the group to share the three key fobs.. the pictures online or misleading. Much nicer units at silver beach towers are available.

Not the Norm Not the Norm Five Star Gulf Rentals went above & beyond to accommodate our families beach rental at Not the Norm. They are a great rental company & we plan to book with them again. The property is 10 star we could not have ask for anything better. Everything was clean & check out instructions were simple.

We loved our stay at the Biarritz… We loved our stay at the Biarritz Vacation home in Destin, Florida. Beautiful Miramar Beach was across the street with unrestricted views from the back of the house. Every amenity was at our finger tips from wonderful beach service with private beach access to a gourmet kitchen to beautiful bedrooms with luxury bedding! First class all the way! Thank you so much!