We arrived at 4pm after a 20 hour drive… We arrived at 4pm after a 20 hour drive from NY with 3 small children. Upon arrival there was a dead animal in the pool. Seems to have been there for days as there was a lot of residue around it. No one bothered to do a walk through before we arrived? I called the support number many times without being able to get a property manager on the phone during normal business hours. Once 5pm hit (1 hour after I began trying to reach someone) the lines stopped even ringing and went to an automated “after hours” machine and no one to help. I left numerous messages and was only able to get a hold of someone from the booking agency who stated they could not do anything to help except wait for a property manager to call me back. We lost a whole day of the pool and had to deal with cleaning a dead animal out ourselves on the first day of our vacation. I understand this is part of nature, but answering the phone during normal business hours to address a problem is a must with vacation rentals.

Great resort, helpful staff, lovely house. The first encounter with Top Villas was with Molly Biggs, who assisted with planning our trip, she was a joy to work with. The house we stayed in was lovely ,grand kids enjoyed the pool. The water park was amazing! The staff at the resort were always accommodating! We really had a great time. Thank you

My Top villa booking experience A seamless and easy-to-use online booking platform which makes the experience pleasant right from the start. Offering a wide range of villa options in different locations, sizes, and with various amenities allowed me to find the perfect fit for my needs and preferences. Most important Prompt and helpful customer service representatives who are available to assist with inquiries, provide recommendations, and address any concerns which I highly appreciate. A special thanks to Lydia for her patience and great support!!!

Elodie Ferrero-Wick Our Top Villa representative was responsive and provided a great customer service by giving us villa's that matched our request exactly. We were able to review the links for quick selection without a lot of back and forth. Very Happy!

House Experts Can not give a exact answer until rooms have been seen