The saga of trying to get a refund…. Ran into a site issue two days after ordering and asked for refund. Total nightmare—firstly no replies, then latterly every excuse in the book, promises that the money has been transferred, and it never has. Nearly a month on and I have just asked the bank for a chargeback because I’m clearly not getting a refund any other way. Not happy, petrified I won’t get the money back. And I am clearly not the first person this has happened to, either. ETA They finally refunded after we pestered and pestered.

I contacted Carpet gallop in need of a… I contacted Carpet gallop in need of a top up for my school. I previously had a flexi-ride surface and have been really happy it over the past 7 years. I spoke to Mark and he recommended his G-tech surface. I ordered in November and had it delivered by early February. Some of the reviews on here had worried me. I’d say it’s good value and it is what it is recycled off cuts of carpet. Having had a similar surface I know it’s great in all weather and suits my school as it’s soaks up any water that may sit on the sand surface underneath

Absolutely awful experience with this… Absolutely awful experience with this company. Paid and agreed appropriate transport via a rigid lorry. Then got an email to say can we accommodate an articulated vehicle knowing full well that this was not possible given our access. I asked for an immediate refund only to be told this would take place within 5 working days. Then Mark Gilbert sent me a credit note not a refund which was incorrect as it did not show the payment received. Now not answering calls. Disgusting. Don't use this company unless you want to be scammed.

Good Product Due to the pandemic and some machinery issues our collection date was put back twice but , true to their word , the product was released for collection and I arranged to pick up 22 bulk bags of the Gtech carpet fibre top surface directly from the factory . As its shredded vehicle carpet there we absolutely no metal parts and other than some clumps of "fluff" its was all usable , clean and of a consistent size . it was easy to handle and spread and now it has mixed with the sand base it rides very well in addition to retaining moisture and stopping the wind from moving the sand around / out of the menage . I am very happy with the product and would recommend.

A great company A great company , very honest and helpful . I read the reviews before hand and was slightly concerned .. BUT non of the negatives on there were what we found . The company we’re more than helpful , the surface is brilliant and we couldn’t recommend them highly enough .