Very happy with this purchase Very happy with this purchase. My hybrid bike is very comfortable, have a great suspension and rides smoothly. I live in Miami and after a few months hasn’t rusted at all, what has been a great surprise. Its in perfect condition. I use it a lot and do a long rides, including some trails and always performs perfect.

My wife loves her new bike My wife loves her new bike. She likes it so much we let our friends daughter ride so she could convince her parents to buy her one. I did have some issues assembling the rear fender. it seemed to not fit as it was rubbing the tire when rolling. The back wheel may need to be trued also. After a little massaging and bending/ shaping the fender fits and isn't rubbing now. I give it a rating of 4 stars only because we tried to contact technical support via phone and email and we were unable to talk with anyone.Other than that very happy with the purchase.

Highly recommend Despite pandemic caused delays, I received my bicycle (Jackie) very quickly. Very well packaged also with great assembly instructions. She is gorgeous and rides like a dream! No problems with ordering, delivery or product quality. And according to my bike enthusiast husband, is a very well made bike. Highly recommended.

Damaged part... This is a difficult time and the process has been pretty good considering. My bike did come with a damaged part and I’m in the process of rectifying that. Hopefully things will go well for replacing that part in a timely manner.

Customer Service doesn’t reply (Don’t waste your time) Customer support doesn’t respond to emails. I sent two notices, without a reply. Extreme delays for deliveries. Website has no notices posted - it still promotes 3-5 business days. Until after purchase they advise you it’s up to 2 weeks delay. Now I’m in my 3rd week, and still my bike has been received as of yet. I received a notification from FedEx with tracking number 3 days after purchase, but the bike was never released into transit for shipping. Package stayed in California. The poor response to customer service has sucked away all the excitement I once had. As I wait for the arrival of my bike, I can only imagine how terrible the assembly experience will be like.