Derry Moody
GBCommunication was poor- great product Communication was poor - it took just over 4 weeks for my items to arrive, after 2 weeks I chased up to investigate to be told it would be with me in a couple of days - 2 weeks later the item arrived. A shame really as the product is brilliant and exactly what I wanted. Just a lack of customer service along the way.
JB
GBTerrible communication I am not reviewing the product as still not received but placed an order over 2 weeks ago and despite numerous phone calls, emails I have heard nothing back which is very worrying given the costs involved. Happy to accept things maybe delayed but please please tell us.
Judy
GBReally lovely customer service Really lovely customer service. Prompt and polite.
SHRUBLANDS
GBHi although the order was delivered… Hi although the order was delivered incorrect as embroidery was incorrect the matter was dealt with quickly and efficiently and very politely Thank you
customer
GBGreat quality Great quality, so well made and timeless! A must for your saddle pad collection. I thought I would have 'PolyPads' embroidered on my pad as standard, as I didn't tick the box saying I didnt want that, but I think it meant the brand label being included on it not the brand embroidery. Cheaper postage/delivery would be nice but apart from that I'm happy with my purchase.