Their order is being handled promptly and professionally First of all I never got an email telling me that my order had been shipped so I also never got an email telling me when to expect the delivery nor how it was being shipped, ie ground UPS, FEDEX, USPS. I could only assume it would be USPS but no delivery date. Since I was in no rush I just had to wait until it was delivered which was yesterday. Otherwise I am happy, now I have to assemble the club and test it out. Hopefully I can this coming Friday.

Long time to ship product. When I placed my order, it took several days before I received shipping notification. I did email the company when my order would be shipped but no reply. It wasn't until my 2nd email that I finally received a reply that it takes 3-5 business days to process the order. I guess I'm spoiled by other companies who ship out orders immediately. Two of their competitors, Value Golf & Monark ship out the same or next day. They have a great catalog but I will think twice before ordering from Hireko.

The web site sucks, everything else OK The products I ordered were properly sent and came on time, and the prices were reasonable. But the web site experience in ordering and tracking my order sucked, big time. I have emailed Jeff Summitt with details of the web site deficiencies. I hope they are taken seriously enough to do something about.

Have used Hireko for years and never… Have used Hireko for years and never had a complaint or a problem. Anytime I spoke with customer service they were very polite and helpful. I actually bought a couple of extra Flippers and Chippers and gave them to friends to try.

Good products Good products, attractive price for clubmakers, the people you talk to are friendly and competent. But Often too much time between order and shipping.