Amazing value! Amazing value in the big city. Has all the machines and weights I need to workout. Better in off-peak hours.

Terrible service! Signed up for a membership, but cancelled after one day since the gym was overly crowded and the machines were not to my liking. I was supposed to get a refund for the membership since I cancelled within the remorse period, but I was told my cancellation would only go into effect in more than one month, and that I would have to pay for my membership until then.

Do NOTTTTTTTT Do it to Yourself! Do NOTTTTTTTT Do it to yourself. I promise, you will be disappointed. It is not worth the experience. Not enough equipment. The vibes in the locations will not motivate you enough to want to come to the gym. THEN! When you decide to cancel.... That "GREAT DEAL" that you have. when you first get the membership, turns out to be a whole SET UP. They make their profit from those who don't really care about their money's worth / gym experience. Terrible. WATCH OUT PEOPLE.

I like the gym & have been a member for… I like the gym & have been a member for a long time, but lately it has been a scorcher in there! They keep it on 82 for goodness sake & it’s already 102 or more outside! I don’t mind sweating when I am working out but I heck I am sweating when I just walk in! Even when it is cool in there I sweat so you can only imagine what it’s like now! They have one fan that I have seen! The other locations to my knowledge had 3 or 4 scattered. And for the past two weeks ALL their Tvs’ have been out. Very annoyed.

YOU GET WHAT YOU PAY FOR Customer service is nonexistent. Emailed when they reopened after pandemic. Received automated response saying someone would reply shortly. No one did. Then they sent a survey asking about my experience with their customer service. Gave a rating of one (like here). Survey asked if I’d like someone to contact me. No one did. THEN they implemented a reservation only system to schedule my workouts. This system requires downloading a mobile application. When I read their privacy policies I felt uncomfortable but attempted to download the app anyhow. Unfortunately the application is buggy and it wasn’t compatible with my android phone. I then requested technical assistance and received an automated reply stating that someone would soon assist me. Meanwhile, I wanted to work out, so I called on the phone. Apparently no one answers the blink phone, but they have a greeting that says they can’t answer the phone because they’re making other members happy. I on the other hand was very unhappy. The next morning I went to the facility at 6:30, when the gym is typically empty. I explained that the app didn’t work and no one answered the phone, so I wasn’t able to make a reservation. Even though the facility was virtually empty, the blink employee would not admit me into the facility without a reservation, and treated me not like a member but rather like a criminal. While they refused me entry to work out, they did let me go in to terminate my membership, which I did. I then walked over to their competitor, where I joined and worked out with no hassles. Lo and behold, ten days later I received an email from blink technical assistance. I explained the criminal treatment I received in a reply email and unsurprisingly never heard another word. (Except for a computer generated survey in which I outlined the unsatisfactory service I received and to which there was no response.) The moral of the story: when it comes to blink customer service, you get what you pay for.