5 days and waiting for a package shipped priority mail I paid for priority shipping on 12/6. As of 12/11, I haven't received the item. The product was shipped USPS and they don't know where the package is either. I sent a few emails to Sole Fitness Parts but I haven't received a response yet. Shipping isn't under Sole's control but helping the customer track down the package is their responsibility. Hopefully, someone calls me from Sole today.

Quick response, polite customer service The Support team promptly responded to my emails. I also see that parts on Sole Fitness are reasonably priced compared to the cost charged by Repair techs.

Ordered product without issues and… Ordered product without issues and received fairly quickly. However didn’t have all needed parts in stock and unable to Back order.

While I wasn't able to find a video… While I wasn't able to find a video specifically related to changing the Running Belt on the Sole F63 treadmill, I did find one that was fairly similar. I was able to remove to very old belt and replace it with the new one w/o any issues. It tested out great, and I am off and running (actually walking) again.

Great support and repair part delivery Support folks that assisted me by phone were knowledgeable, helpful and professional. The parts I ordered arrived in a timely manner and are working as anticipated. Looks like a good company to me.