Customer Service ... None Same as most of the reviews here for customer service: fuggeddabouddit. Took in a pair of socks that should absolutly not have failed no longer than I've had them and no more than I've worn them. Conveniently "...just ourside our window for replacement or credit..." Yeah ... right. DONE with REI!

REI online will cause you hours of strife While the company stocks quality products, their transactional capabilities are borderline fraudulent. Store pick-up items were delayed 20 min: at the counter I'm told my amex card has canceled half my order. I had to call AmEx on the spot to discover that some bizarre intermediary that REI uses had refunded half of it! And now, in the store, they wanted it back. The clerk told me this happens all the time 😜 2 days later they email and cancel my other purchased two items due to "inventory changes".

REI Returns = Not Good Experience Amazon = Free Returns REI = $5.99 Amazon = Returns Credited Within Hours REI = Returns Credited (hopefully) 2 Weeks Later Amazon = Return UPS, Whole Fds, Khols REI = Post Office Amazon = No box needed REI = Box, Tape, Print, Label Yourself

Crappy service crappy product This company is no longer concerned about customer service or quality items. While I'm sure their DEI is great, nothing else is. Representatives in the bike shop were unknowledgeable. Backpack area reps have the IQ of a house plant. I'm done with this organization.

Absolutely terrible customer service Absolutely terrible customer service! I went into the store and found the water shoes I wanted but they did not have my size. Buy the membership, then order online. I did. REI said my shoes would be here in 3 days, they shipped my shoes and they were due in 3 days 6 days later no clue where they are and the shipping company says they never got the package. REI is like oh I can get another pair out and they will be there next week. Next week I am on my cruise that does not help me. Shop somewhere more reputable.