Sacramento CA REI sucks Yea, this company has lost touch with their costomer service. Very disappointing with their products and employees. I bought a 150 dollar pair of shoes that blew out in 3 weeks. They refused to help in any way. Would not even help me get in touch with the manufacturer. I did the REI email servay they sent next day. I told them about my negative experience. It said a representative would contact me with in 48 hours. They never did. To bad for them my family has had a membershit for close to 30 years. Just for clarity. This is the only time I've tried to return something from them.

Associates think themselves very cool Rei has terrible customer service. I have been to both of the SLC stores asking about bike racks. I received such a blah attitude from both associates. Scheels now gets my business. They are polite and engaged and clearly want to make the sale. See ya later REI!

REI Returns = Not Good Experience Amazon = Free Returns REI = $5.99 Amazon = Returns Credited Within Hours REI = Returns Credited (hopefully) 2 Weeks Later Amazon = Return UPS, Whole Fds, Khols REI = Post Office Amazon = No box needed REI = Box, Tape, Print, Label Yourself

Drug trafficking in used clothing I’m surprised by the reviews that say they refused to honor a return policy. I received a very used coat. It was listed as new. I believed I was buying a new product. REI confirmed it was “new”…..The coat had medication, receipts, hairbands in the pockets and stains all over it. No tags were attached to it. When I called the company, they told me it was their policy to accept things, even if they had been worn and then to resell them. They apologize for not checking the pockets better before mailing it out. They did not apologize for the fact that it was clearly used. Not to mention the safety issue of unmarked pills in the pockets that had disintegrated everywhere..

Assists in outdoor fun :) Been a member since early '80's & their co-op brands have always excelled, usually cheaper and as good as or better than named brands. Now days I'm usually ordering online and I'm always satisfied, fast shipping & well packaged. Being a member has some perks that if you're quick & know what you want, you can get some fabulous deals.