Please avoid this company Please avoid this company. Had one order, went ok. Tried another: canceled 3 days later with no explanation. Tried another: free shipping "shipped" a week ago, now apparently it's in a delivery exception in a city 300 miles away, while the "5 business day" delivery window has officially closed. Don't be fooled and just go order from the manufacturer direct or REI...

Exceptional Service and Products I see all of the negative reviews, but that has not been my experience with Backcountry. I'd like to commend the exceptional support I've received from the service team at Backcountry. I've had a unique situation with odd requests come from a recent purchase and the response from the team has been incredible. It's obvious that they are extremely knowledgeable around products and policy, helping me to make the best decisions for my needs. It's quite honestly the best service I've received from an online retailer. I will definitely be looking to Backcountry for future purchases and will recommend others do as well.

Warning: DO NOT Buy From Them!! Where to start, as so many issues! Did not give me 15% off on 1st order as website promises. Did not ship Xmas present (snowboard and bindings ) order until 10 days after ordered (ordered 9 Dec, shipped 19 Dec). Customer service (Gearhead ) could not explain why order shipped so late, why discount not applied, or why website stated Free 2 day shipping but they gave me 3 day shipping when order finally shipped today. I have no clue if I'll even get correct board and bindings, as so many other reviewers did not get what they ordered. My overall experience was horrible. Do NOT recommend this company!

Terrible user expererince Terrible user expererince. Received wrong size, reordered correct size which took about 35min over the phone. Was waiting over 1 week, item never arrived - they knew already that the product was missing -hoping I'll forget. Apparently no replacement articles in stock anymore but lets not call the customer. (damn it, I noticed the item didn't arrive)

Backcountry Used to Be a Great Outfit This formerly top-notch gear company made it's reputation not only merchandise selection but also on great customer service with friendly, knowledgeable reps and fast, easy returns. Today, it's probably one of the worst in terms customer service out there. Returns are slowly processed if at all and you have to DEMAND the credit be issued even after they've received your return gear. Wait times on calls and chat are ridiculous. Excuses for delays vary depending on who you finally reach. There is clearly something going wrong and it may be ownership (private equity) or new management. STAY AWAY.