Frustrating website issues Decent experience on a past order, but current website experience is frustrating using Safari browser. It fails to add items to bag, repeatedly asking user to refresh…then fails again on order submission, just sits there forever “submitting”. Had to exit, then log in again. Finally succeeded in placing order after 45 min of hassle. And I’m an IT guy.

corporate jargon & no customer service I purchased a backpack and it sat in their warehouse for 10 days before shipping. I messaged them twice asking about it and got the usual corporate jargon "it's in pending shipment status." Sure. So finally it came to the point where I told them if they don't ship it out today I'm going to cancel the order because I have a trip coming up. No response but an hour or so later I received a shipping notification email. It was finally delivered (no expedited shipping or anything) and still no response to my email. Needless to say I'm done with Backcountry not so much because of the delay but because of their absolute lack of customer service. I'd advise you to do the same considering prices for these items are pretty much standard at these stores.

Damaged goods and missing parts. Purchased touring skins. Trimming tool missing and on further inspection damage to skin fibre was evident. so clearly an item that had already been returned and resold. Needed item for impending trip so had to suck it up but definitely cannot recommend this supplier.

Please avoid this company Please avoid this company. Had one order, went ok. Tried another: canceled 3 days later with no explanation. Tried another: free shipping "shipped" a week ago, now apparently it's in a delivery exception in a city 300 miles away, while the "5 business day" delivery window has officially closed. Don't be fooled and just go order from the manufacturer direct or REI...

Worst option for gear online We shopped here a lot in past years but as of late the store became complete trash. Prices are high, the site's flooded with their own brand garbage products, shipping is ridiculously slow, and customer service a complete joke. Another business down the drain, don't get ripped off like we've been and spare yourself the aggravation.