Damaged goods and missing parts. Purchased touring skins. Trimming tool missing and on further inspection damage to skin fibre was evident. so clearly an item that had already been returned and resold. Needed item for impending trip so had to suck it up but definitely cannot recommend this supplier.

Terrible user expererince Terrible user expererince. Received wrong size, reordered correct size which took about 35min over the phone. Was waiting over 1 week, item never arrived - they knew already that the product was missing -hoping I'll forget. Apparently no replacement articles in stock anymore but lets not call the customer. (damn it, I noticed the item didn't arrive)

Do not give backcountry your money Do not give backcountry your money. I placed an on-line order on January 12 that was split by backcountry, after being repeatedly assured that I would receive the second part of the order. Over two months later and I do not have the second part of the order. I have sent over 12 emails and of those which received a reply the “gearheads” showed poor customer service by making excuses over and over so as not to honour the order. Do no waste your time or money with backcountry.

Please avoid this company Please avoid this company. Had one order, went ok. Tried another: canceled 3 days later with no explanation. Tried another: free shipping "shipped" a week ago, now apparently it's in a delivery exception in a city 300 miles away, while the "5 business day" delivery window has officially closed. Don't be fooled and just go order from the manufacturer direct or REI...

Exceptional Service and Products I see all of the negative reviews, but that has not been my experience with Backcountry. I'd like to commend the exceptional support I've received from the service team at Backcountry. I've had a unique situation with odd requests come from a recent purchase and the response from the team has been incredible. It's obvious that they are extremely knowledgeable around products and policy, helping me to make the best decisions for my needs. It's quite honestly the best service I've received from an online retailer. I will definitely be looking to Backcountry for future purchases and will recommend others do as well.