Damaged goods and missing parts. Purchased touring skins. Trimming tool missing and on further inspection damage to skin fibre was evident. so clearly an item that had already been returned and resold. Needed item for impending trip so had to suck it up but definitely cannot recommend this supplier.

STAY AWAY Utterly appalling company Utterly appalling company. Sent pair of heavily damaged and used for a season already boots as new. Zero interest in remedying situation or caring at the inconvenience caused. STAY AWAY Almost every part of the ski boots I ordered were nit just used (and caked with mud), but also heavily damaged. No-one from the company responded to my requests for contact, and posts to their social media with accompanying photos went ignored.

Absolutely Impressed Several times while shopping for sporting goods, I've found Backcountry has the best sells. I bought a helmet that was too small, and the return process was a breeze. Staff are friendly, they respond quickly to messages, and shipping is so fast it's here before I close my computer. Will continue to give Backcountry my business!

Terrible user expererince Terrible user expererince. Received wrong size, reordered correct size which took about 35min over the phone. Was waiting over 1 week, item never arrived - they knew already that the product was missing -hoping I'll forget. Apparently no replacement articles in stock anymore but lets not call the customer. (damn it, I noticed the item didn't arrive)

WRONG SHIPMENTS, CUSTOMER SERVICE CLUELESS Ordered a hat yesterday, got an email with a picture of a completely different hat being sent, I call customer service and they describe to me the hat in the shipment and describe a 3rd totally different hat. Last time I ordered from them was a T Shirt, they sent me a bike part and then wanted me to pay to ship it back to them. They've totally lost their way, avoid them!