Poor shipping & customer service I ordered an expensive bike stand from them. They put minimal effort into packing the item, and not surprisingly, the item arrived damaged. When I asked for a replacement, they were out of stock and all they could offer in the cause of damage was a $20 gift card. The $20 is gift card is better than nothing, but shipping on their site is $9 minimum, so you aren't really getting much of anything for $20 unless you spend some more of your hard earned money at their store. The whole experience left a bad taste. I don't think I will be coming back.

Never Again In my opinion, this is the worst company I’ve every dealt with. I usually don’t even do these online reviews. Erik’s Bike Shop has the worst communication I’ve ever experienced; they couldn’t seem to e-mail me back or answer any of my calls. Now when I get my mid-grade product I have to pay nearly half the price I payed for the bike, for shipping. I have no intention from ever buying from this company or even possibly recommending to a potential buyer. If one even mentions this company I would strongly urge that they reconsider that option. Humbly.

West Des Moines Store ~ the manager… West Des Moines Store ~ the manager there was the rudest lady/kid lacking service I have ever met - I'm posting on all military and veterans/Gov sites I belong to NOT NOT GO THERE!!!! Unacceptable behavior from the manager! Not cool! Sorry, not sure, MAYBE SHE WAS HAVING A BAD DAY???

My experience with Heather at Erik’s bike shop My experience with Erik’s bike shop in Glendale has been exceptional.Heather, in the service department, has been extremely helpful. Her explanations were very clear and concise. She is open to questions and listens to the customer’s concerns. The entire staff is helpful and professional. I am thrilled that we changed bike shops. Thank you!

Erik's provides awesome customer … Erik's provides awesome customer service! We always enjoy going to Erik's with our questions and to just browse! They definitely have good deals and we were thrilled to order a new board, boots, jacket, and snow pants for our son this Christmas through Erik's webiste. We know we can easily return items if they do not fit or work. Thankfully, everything we orded was perfect!