Quick to charge credit card, but no delivery! I ordered a close-out ebike off Erik's website on December 14. The ad and the confirmation said the bike would be delivered 12/24. No scanning or tracking information with FedEx, and nothing delivered as of today 12/30. Chat with Erik's (Liz) was useless - she bitched that "we are doing the best we can." Two more electronic contacts have gone unanswered, but ERik's was quick to charge my credit card for the purchase! Wake up Erik. The charge won't be paid unless the bike arrives before payment is due.

Eric’s Coon Rapids-Terrible service and knowledge My wife and I were planning to buy Electic assisted bikes today. We went to many different retailers and evaluated options. I was so disappointed with Eric’s in Coon Rapids, all the advertising in the world can not out-weight being treated like crap by a salesperson who did not know their Products. Saturday 8/8, 2:00, young man who was abrasive and rude. Let it be known we did purchase 2 bikes for $6K at Ramsey Cycle, where they were friendly, knowledgeable and a pleasure to work with! Steer clear of Eric’s, seems like they spend their money on advertising not quality, knowledgeable employees and customer service.

False advertising Advertised a bike on line that clearly said $49 shipping. When I called to buy it thay said it had to be in store pick up only. They said they had no idea why it quoted shipping. Bike was a 2 yr old leftover. You want to sell the bike or not? It's a bike shop, sell and ship all the time. Ive worked in a bike shop, its not harfd. To me it's false advertising. Seems they are too big and customer service suffers as a result.

Born-Again Biker As someone who has recently returned to biking after a long hiatus, I appreciate how helpful Erik’s employees have been in guiding my selections of a bike and gear for all-weather biking. No high-pressure, no trying to sell me the most expensive stuff, just dead-on advice. Everything - EVERYTHING! - I have purchased has been perfect for me.

Before you purchase anything from this company you better hope you won’t have to rely on their customer service Before you purchase anything from Erik’s Bike store read the reviews. There are a few people that had a good experience but there is an overwhelming consistency of comments suggesting that Eriks will take your money but there is no customer service to back their brand. This is absolutely true in my experience with Eriks. I have purchased multiple products from this company but will never do business with them again. Erik’s bikes does not care about their customers or doing what’s right. Stay clear of this company and spend your hard earned money somewhere else.