Really amazing purchase that included a weird error I love the design of the bike and it feels really nice to ride it around my city. Friends that I pass by with the bike gets impressed, and it does indeed feels like a very great purchase! On the other side: When I turned on the electric power, I felt amazed that I cycled so fast that I almost got scared. But for some reason the electricity kinda stopped working on the first day riding out of nowhere. It probably isn't the company's fault but one of the manufacturers, and it feels kinda complex to ask the company for a fix, so I might go to a third party to check this up.

Poor Customer Service My Experience with Stark Drive has been very Bad! Their Email responses are vague and not Informative! The best part about this company is the Bike itself, The Bike is of great quality However, I know a bit about running a Business and one thing I learned is take Criticism as a Positive to Improve and they do the exact opposite of that! They refuse to respond to any of the other Backers who are also frustrated! They need to fix a lot things if they even expect to stay around! I mean what kind of company refuses to help their Customers? Other then that the Bike is Amazing! Very well built and works great! 4 stars for the Bike, Improve on Customer Service and I'll add a star

Product Perfect - Weak Service Service was indeed weak. Like most of starks customers, im sure i can relate to the stressful, worrying, helpless feelings that starks customer service provided. I waited about 6 months to get my bike and mistakenly relied on thinking i would recieve it in a timely manner. Yet..... it was like everything changed when UPS knocked on my door. Product perfect. Rode smoothly. Yet needed an instruction manual.

had it for over a year had it for over a year. use it to commute to work (20miles roundtrip) Goods: 1) looks good 2) battery lasts for up to 40miles 3) decent price. although not a fan of hiding $200 shipment fee! Needs improvement: 1) Super heavy. doesnt feel like a bicycle. make it lighter roadbike like pls. 2) parts were finicky: i had to get replacement brakes, readjust paddle (came apart during ride!), and tighten the latch that folds the bike (came apart during ride!). Get the powerful motor because mine (350W 9amph) feels slow and heavy.

Very unprofessional Everything was going good until Stark drive and UPS delivered to my old address, where the bike was taken by someone. Stark drives "customer support" is a complete joke. I was in contact with them through several emails, in which I was respectful with each one. Long story short, after they basically told me I'm screwed, they stopped replying to me completely. Very, very unprofessional in my honest opinion. Update: It now seems they are trying to start a lawsuit against me for giving this review. 10/30/18 Update: It seems they have gotten new customer service, although it seems they are motivated by my bad review more than anything. I have finally recieved my bike. I haven't been on it yet but it looks nice. It did not come with instructions so I was left to figure it out myself. I'm writing this review before riding it because Stark drive is pushing me to change my review "since I have received my bike". I'm glad I now have my bike, but getting a bike with Stark drive seems like a gamble. You might be very happy with your experience, or you might have one like mine.