Product Perfect - Weak Service Service was indeed weak. Like most of starks customers, im sure i can relate to the stressful, worrying, helpless feelings that starks customer service provided. I waited about 6 months to get my bike and mistakenly relied on thinking i would recieve it in a timely manner. Yet..... it was like everything changed when UPS knocked on my door. Product perfect. Rode smoothly. Yet needed an instruction manual.

This might be the biggest con out… This might be the biggest con out there. They shipped me a “stock” bike 4 months later. Then it was a different bike than what I ordered. They told me I could ship it back but I had to pay for shipping. Then there were missing parts that have still yet to show up 5 months later. No bike shop will touch these bikes. They will blame you for everything wrong. They stole my money.

Brilliant product I waited over a year for my Stark bike .. It finally arrived about two weeks ago and I have to say it’s brilliant .. It far exceeds expectations . Very well made and an excellent specification ... The year wait was very frustrating indeed as any meaningful and specific customer liaison was poor to say the least ...However , in view of the quality product now received , all this can be forgiven ... Only negative now is that there are no instructions in respect of the electronic controls ... I’m still trying to figure a few out .. I strongly recommend this bike as a good buy

Solid bike - well built Solid bike, very well built. Got it yesterday after a long wait - relatively speaking - 7 months.. Took it for my commute today and satisfy so far. Ride well and maintain a good steady speed. As i got the Advanced version with all bells and whistles, i am still learning how the whole things reacts and mostly, what button does what... I went through FAQ and not really found any links on « Getting started » with this bike.... any suggestions? Also, how do we modify that max speed!?

Vorsicht! Nicht zu empfehlen! Gibt es nur Ärger! Nach fast 10 Monaten sind die Bikes endlich geliefert worden! Es gab viele Lügen und Versprechungen seitens Stark Drive! Leider sind die bestellten Bikes nicht vollständig! Die bestellten Schutzbleche fehlen und man bekommt keine Reaktion von Stark Drive! Ein Fahrrad wurde beim Versand oder auch direkt beim verpacken durch den Hersteller beschädigt! Des weiteren fehlte der Akku bei einem Bike! Fotos von der Beschädigung und eine Bitte um nachliefern der Schutzbleche werden ignoriert! Mehrere Emails werden einfach ignoriert! Eine Reaktion habe ich dann doch bekommen: Please return the bikes. The shipping address is Shenzhen china. Please get back to us which carrier you will use. Return shipping costs are your responsibility. Be sure to inform the carrier you are sending high capacity lithium batteries. Wegen des Akkus ist es nicht möglich die Fahrräder nach China zurück zusenden! Was nicht geliefert wird, wird nicht erstattet und auch nicht nachgeliefert! Garantie gibt es dann anscheinend auch nicht, da man auf Reklamationen einfach nicht reagiert! Überlegt euch gut, ob Ihr ein Fahrrad bestellen wollt, da es nach der Bestellung kein Widerruf gibt und mit PayPal seid ihr auch nicht abgesichert, da Crowndfunding bei PayPal nicht abgesichert ist!! Google translate: After almost 10 months, the bikes have finally been delivered! There were many lies and promises from Stark Drive! Unfortunately, the ordered bikes are not complete! The ordered fenders are missing and you get no reaction from Stark Drive! A bicycle was damaged during shipping or directly when packaging by the manufacturer! Furthermore, the battery was missing on a bike! Photos of the damage and a request to resupply the fenders are ignored! Several emails are simply ignored! I got a reaction after all: Please return the bikes. The shipping address is Shenzhen China. Please get back to us which carrier you will use. Return shipping costs are your responsibility. Be sure to inform the carrier you are sending high capacity lithium batteries. Because of the battery, it is not possible to send the bikes back to China! What is not delivered, will not be refunded and not re-delivered! Apparently there is no guarantee either, because you simply do not react to complaints! Think well, if you want to order a bike, because there is no revocation after the order and with PayPal you are not hedged, as crownfunding at PayPal is not secured!