Horrible shipping time & customer support while waiting. Originally ordered my Revenant thru Indiegogo on Dec 10, 2022. I didn't actually receive it until 11/26/23. Pitifully slow & no clear answers from Nireeka during that time as to when I would be getting the bike. Despite my asking for, and not getting, a definitive answer, I was surprised in mid Nov. with a notice from Fedex that I had a package coming. No clue as to whom it was from & then low & behold Nov 26, 2023, My bike arrived. I never received ANY tracking information from Nireeka. Deplorable customer service for a $4,900.00 purchase. Unfortunately, I had injured my knee a week prior to it's arrival & had only put it together, no manuals or how to included in the package, just guess work. I'm finally healed enough to ride the bike and needed to find out how to set up the suspension. Looked all over Nireeka.com for the manual, couldn't find it. Tried "chat" & was answered by Helena who was very helpful. Chatting with Helena was the most positive experience I've had with Nireeka. Now that my knee has healed I get to find out if all the hype about the bike is deserved. More later.

Nireeka stole my money Nireeka is flat-out stealing my money No bike after months of delays and excuses. No refund either despite multiple requests. Company no longer responds to me or does so with the vaguest of generalities e.g. “Our operators are reviewing your comment.” Crap like that. Their posted phone number in Dubai is bogus. Try it yourself. I have reported Nireeka to my credit card company and given a police report. Don’t get duped like I did.

Highly recommended With so many shops inflating prices during lockdown it was refreshing to buy from a company that kept the price fair and was so efficient with delivery. I would recommend this company to everyone wanting clear easy advice. I've already told a friend about them & now she's looking at a bike from them.

Run away fast Run away fast, orders a bike May 2023, got it in Oct 2023 when I was told I would have it in June then July. Came and all seemed well but they put a torque sensor in it which I didn’t ordered, wanted the cadence sensor due to bad knees. It’s not end of Feb 2024 and parts they claimed they were sending still have not arrived total scam run far away from this company.

Stylish products but sorely lacking in experience. Nireeka have created a stylish but somewhat flawed ebike. After their CEO, Max went back on a couple of promises he DIRECTLY MADE TO ME over several one on one communications, I lost confidence in the project. However, they appear to honestly be trying their best to fulfil their customers' complaints and have gone above and beyond to remedy the situation which has gone some way to restoring my faith. My own bike is a wonder to look at but does feel more like a prototype than a fully formed product. Final verdict: Nireeka are honest folk with a wickedly good designer at the helm, but sorely lacking in experience and knowhow. Never put down to malice that which can be attributed to incompetence.