Excellent service Hi, just wanted to say that I received excellent service. Holly Sewell picked up my request, and made sure I was fully taken care of. I’m beyond impressed with the dedication she put towards making sure I received the correct order. It was a simple order either!! Thank you, I really appreciate all of your help Holley!!!

Return request ignored. Ordered a golf bag. Wasn't quite what we expected and requested a return label and credit. Crickets!!! I called, left messages and used the Amazon return process. Based on other reviews I would say that this is typical. I wish I had checked the reviews first.

Visually not appealing No directions came with order. Also the break system wiring was discounted on both the handle to the tire. I understood it’s a open box but it wasn’t visually appeal for resale in my opinion. I wish I knew it wasn’t refundable/exchangeable otherwise I would have gotten the boxed option.

This experience is the best I have… This experience is the best I have experienced in a long time! The order was delivered to my neighbors house which caused confusion but support verified with me before shipping. I was notified when it shipped and it included tracking. The even better part was how well it was packaged. I bought a gun safe. It was covered on each corner with a metal corner protector, extra heavy cardboard, wrapped around it and then the strapping tape held it tighter inside the outside shipping box arrived without a scratch!

There were various issues with this… There were various issues with this company that had to be resolved regards to multiple e-bike purchases. I had dealt with at least 4 different customer service representatives including their manager. There is only one person who followed up and got things done! Christopher was the most professional and honest person I can say from memory of my 64 years that I have ever had the pleasure of working with. He should be elevated within the ranks of this company. Thanks to this employee I would be never feel hesitant about recommending this company to my friends and family who have inquired about my electric bike purchase. Regards Robert Schonbrun