Al’s is OUTSTANDING Al’s has OUTSTANDING service and great prices. The staff are always helpful when you call. They always do whatever they can to help you. Even the shipping department makes sure your order is well packed and protected. Great teamwork!! I made multiple orders this year. ALWAYS great service. Highly recommend AL’s for outdoor gear.

I really enjoy shopping at Al's I really enjoy shopping at Al's, even more than Cabela's and Sportsman's. I like their quality products, great selections, competitive pricing, and an always helpful staff. Their staff seems to be well planned compared to the larger stores I previously mentioned. I was in Sportsman's yesterday and had to walk around for 5 minutes with a fishing rod in hand just to get questions answered about the rod. There was no one in the fishing department.

Great customer service from the… Great customer service from the Internet customer service group. I was waiting to speak with the bike department and had been on hold for a few minutes. A person from Al's Internet sales team asked me if they could help. They didn't know the answer but said they would go ahead and find out and follow up with me. The followed up within 5 minutes and had resolved my questions and reserved the item for me to purchase.

Delivery dates never right Delivery dates never right. Picked up then nothing.

9 days - epic fail I ordered a Thule roof top tent from Als.com. Price was very competitive and with free shipping. I promptly ordered. After 3 days, my order was stuck in "Handling Order" status. Called the support hotline, which was quick to answer. Customer representative explained that this was a direct ship item, and my order will be updated once they have shipping info. 5 days later, no status change. I called Als.com again. Same conversation, but with an added twist. I was told to wait until after Als.com missed their delivery estimate and to call a 3rd time. It never got to that point, the day before estimated delivery Als cancelled my order due to a website error and inability to ship large items. Why does Als.com have items on their website they can't fulfil? They wasted 9 days of my time. Think twice before buying large or competitively priced items.