Ordered a high dollar product for a… Ordered a high dollar product for a birthday present from, Als.com on Sunday night, Wednesday, 13:37, EDST, Received an email stating, "they do not have the item in their inventory". Have to wait until the credit card transaction clears before re-ordering from a different site. Als.com, not only do keeps the interest from the transaction, I no longer can meet the birthday of the individual intended. Thanks for nothing. Again, will have to wait for the transaction to clear first. Should have notified me the first business day of the dependency.

Gun Department has great service! Als has always been a staple of the community, though its changed over time they do great work, The gun department is top-notch. They have always been very attentive and fair. My wife who recently got into guns and shooting had dealt with some "little lady" treatment at other stores in the past. They have always been respectful and informative. SO yea we have made 3 large purchases because of that great customer service.

Knowingly sent me a defective product Knowingly sent me a defective product. Pair of Smith ski googles with the silicone strips on the inside of the band, for holding gripping the helmet. The silicone rubbed off with the lightest touch. I noticed as I returned the product that the return address on the original box was Als.com Returns - they sent me a pair that had already been returned. Also, no option for "defective product" or paid return label for the return shipment - will not shop with them again.

Great Customer Service! I had an issue with a pair of ski boots that I ordered from them and I feel like they went above and beyond to make it right. Sent me a refund and a pretty solid discount code for my next order. I've ordered a few things from them at this point. Most recently, a carbon fiber airbag cylinder with a 20% discount code which was the cheapest I could find it anywhere.

5 STARS 5 STARS! First time buyer from Als and couldn't be happier. I had looked for a specific Patagonia jacket that was on sale in certain color/sizes, and Als delivered! I got a great price, and fast shipping. Jacket brand new as offered, and couldn't be happier. Highly recommend!