Cracking/crumbling coating on first use I bought my water tracker bottle a good time ago; maybe a year/year and half ago. I had never yet used it; it's been in a kitchen cabinet all this time with my other travel mugs. I was travelling this weekend and remembered I had my 64Hydro water tracker and was very excited-it would be perfect for my trip! I used it Saturday without issue. Sunday... the coating felt puffy and started cracking and crumbling into my hands. I'm so very disappointed and do hope there's a way to either get another one in hopes for better quality this time or, be refunded. I worry though that it's been so long now and not having a copy of my order receipt, nothing will be done. I have reached out to them via Facebook messenger. We shall see.

Beautifully crafted I enjoyed seeing the large variety of tumblers. It was difficult to limit my purc b as. I literally found something for everyone. They arrived just as advertised. Packaged well and arrived in a timely manner. As these are gifts, I can't yet attest to the product longevity. They do feel pretty sturdy.

Customer service rep Jennifer Bauer… Customer service rep Jennifer Bauer provided me with updates on the delay and tracking. She answered my emails almost immediately with accuracy. My husband loved his gift. I would definitely order again from this company !!!!

Company was quick to return delivery… Company was quick to return delivery information and to remind me that their items are handmade, and therefore, take longer to complete and ship. As for the product, the tote was beautiful. The construction of the materials look and feel sturdy. I will be using this tote as a favorite. Thank you.

Happy with product Even though the delivery took longer than I expected and I couldn’t track the package, I must admit that the tumblers are beautiful. I appreciate the updates and the reassurance from Mark! At first I was not sure if I would order anything again but I think I will order a couple of items for Christmas. I will make sure I order them in November. Thank you Mark again for your help!