Disappointed 1. Packing was very poor, although there was no apparent damage. 2. New tank key brackets were not provided (or expected). However, a screw holding the old right bracket was nearly impossible to remove, because one of the nuts was not glued to the wooden bottom deck. 3. Something knocks once during the stroke recovery. Gone is quiet rowing. Edit: After several hours of rowing, the knock has disappeared.

Love it!!! Did lots of research prior to purchasing a water rower. Well made product, easy to assemble and simple to move out of the way for storage when not in use. Like the basic computer, rather than paying some crazy monthly fee for a workout program. Able to find many workouts on YouTube.

Great Machine, Terrible Tank Filling Process The rower arrived quickly, well-packed, easy to assemble, and fun to use. The process required to fill the tank ruins the elegant design of the rower and makes a mess. Using the siphon pump resulted in nearly a quart of water all over the rower and the floor because the hose was too short, the fill port too small, and inconveniently positioned. A simple funnel or moving the fill port over a few inches, increasing the size, and using a screw-on lid like a Nalgene bottle would greatly simplify filling and emptying the tank.

Excellent from start to finish From the beginning during the purchasing process to completion of setup and first workout, every step was hassle free and simple to complete. Customized my rower and it fits everything I needed.

Very responsive Very responsive, accommodating, and helpful. I called and spoke to a real person.