Quality product from box to assembly to rowing From box to rowing. The box and the packaging of the rower was perfect. The parts packing opened without a knife. All parts were well packaged. Assembly. The best and easiest assembly of any product I bought in 67 years. All parts fit perfect and the assembly took minutes not hours. The rower is what I expected after doing research and it works like a well oiled machine. The rower looks like a piece of quality furniture. It blows all other so called rowers out of the water. The others are huge, bulky and take up too much space. The only drawback (have to as to not drool over it) is the siphon pump. It could be better to match the quality of the rower but its not like you fill it with water every day/week/month. The rower glides so easy but yet has ample resistance to accomplish the workout. Very glad I bought this unit.

Exactly what I expected Exactly what I expected. Purchase process was seamless and I was updated on the progress of my order from confirmation to shipment. The rower arrived undamaged and assembly was straight forward and completed quickly. The rower itself is great. I've been using it every other day since it first arrived. I haven't used any other ERGs for year's so I can't compare the rowing experience. I can say it's quieter than my elliptical and the sound of the water in the drum is pretty therapeutic. Also love that this is really low impact on the joints. I recently injured my foot so runs and long walks are on hold but rowing doesn't aggravate the injury. The only two negative aspects I have are that the included syphon is horrible, and I wish it was bluetooth enabled without having to purchase additional components.

Great Product at a fair price Great Product at a fair price I got the Oak Water Rower, and it wasn't that hard to put together at all. My only mistake was overfilling the water so when I put it upright for storage it started to leak. (This isn't a problem with the correct amount of water - but the instructions about filling it could have a better warning. There's a sticker on the side for the max level, which is about 1/2 filled). It looks great even when you're not using it. Its relatively quiet, so I can watch a program while exercising. The computer shuts itself off after a few minutes of inactivity, but it seems like pressing the power button to turn it off just clears it rather than turning it off.

The folks at Waterrower were fantastic… The folks at Waterrower were fantastic when my 15+ old rower sprang a leak! For the epoxy fix to getting her back to action…they stayed on the line with me, helped me with exactly what I needed, and sent me the videos needed to re-engage my rower. Now if I can only find the little part (or get the schematic) to reconnect my monitor. Still looking…but at least I can row!

Disappointed 1. Packing was very poor, although there was no apparent damage. 2. New tank key brackets were not provided (or expected). However, a screw holding the old right bracket was nearly impossible to remove, because one of the nuts was not glued to the wooden bottom deck. 3. Something knocks once during the stroke recovery. Gone is quiet rowing. Edit: After several hours of rowing, the knock has disappeared.