Ergatta does not support uk Bought the Ergatta add on kit and subscribed to the service. The usp for me was the gamification aspect of the Ergatta service, specifically the opportunity to have real time live races online with other users. However post-purchase I’ve discovered that the live races only happen in EDT timezone. This is middle of the night in the uk, so of no use to anyone in the uk. The rower itself is great, but on the basis that I feel I’ve been mis-sold the Ergatta kit and subscription service, I have no option but to mark it down.

Great workouts and fantastic customer service 1. Quick shipping and delivery. 2. Free bleach tabs 3. Helpful emails 4. The Rower - I've used a magnetic rower for a number of years and find the WaterRower to be much more effective in helping me increase intensity through minor positioning adjustments as well as a decent size monitor that can be read easily and provides all the detail I need. 5. WaterRower TV - wish I could get it on my 65" Roku TV but on my iPAD I get a wide range of work outs while going down a river. Which, when added to music really improves my workout. There are also workouts for swimming, running, and biking on this app. 6. Thoughtful staff - I ordered something I didn't need and they reached out to confirm and explain. Saved over $100 right there.

My Second WaterRower I bought my first WaterRower in 1992 and used it for 30 years until the tank began leaking. After a number of unsuccessful attempts to repair the leak, including using the factory repair kit, I bought and installed a new tank. Over the next two years and many efforts, I was unable to reassemble the rower because one small element on the frame wouldn't join. After trying to fix it for months while watching my fitness level steadily decline, I bought a new rower a few weeks ago and suffice to say I'm very pleased with the design and quality of the new unit. The only decline in overall quality that I've noticed is that while the exposed wooden edges on my old machine were nicely rounded over, the edges on the new machine still have raw corners . It's a small thing though, and doesn't detract from the rower's overall excellent quality.

Very responsive Very responsive, accommodating, and helpful. I called and spoke to a real person.

Squeaks and monitor malfunction fixed! My WaterRower was squeaking offensively and the S4 monitor malfunctioning after about 10 minutes of rowing. The service desk at WaterRower was patient in the back and forth helping me diagnose the problem. They prescribed the correct parts (sensor and sensor disk) and gave me links to be able to order them. Everything went as flawlessly as you could want and my WaterRower is perforning without any glitches. Now the only issue is my performance as a rower!!