HORRIBLE place to have your pet… HORRIBLE place to have your pet groomed! Don't ever take your dog to PetSmart in Roseville, MN. The groomers are NOT well trained, they are unfriendly, crass, and disrespectful to your pets. Plus the store is a mess, much of the food on the shelves have gone past their expiration dates. TERRIBLE business! I'll never go there again!

Terrible experience. I ordered three bags of kitty litter (world's best 15 lb bags) and it arrived in a wrecked box but most importantly with one bag taped, and of course it leaked, this obviously happened at the store/warehouse. First time I tried them instead of Chewy, guess where I'll never shop again?

PetSmart's Restrictive Pickup Deadline Doesn't Work for Me Online Order for Prescription Cat Food: I called yesterday evening to the local Petsmart from which my order was to be picked up. The phone was finally answered by a young man after 12-15 minutes of repeated phone calls. He seemed to be helpful enough in responding to my request to have my order be marked as "Picked Up" in order to avoid having it canceled by Petsmart.com the following day due to PetSmart's restrictive 3-day deadline for pickup of online orders. But apparently the associate didn't realize that this had to be done online and not just with a handwritten note placed on my order! As a result, my order was cancelled by Petsmart.com and returned to the shelves in the store this morning. Only I didn't receive a notification about this until this afternoon when I already had driven the 12 or 13 miles to the store. This was upsetting, wasteful of my time and gas, and definitely not customer friendly. It will be some time before I shop at PetSmart again. Its 3 day deadline for online order pick-ups should be extended by at least a day and provided with more flexibility in the event of unseen situations that delay customer pick-up.

The College Station CAN NOT groom dogs! The College Station groomer clipped the dog so close it caused an infection and over $300.00 in veterinary fess/supplies, not to mention the dog was INJURED. Petsmart not only will not cover the costs, the store manager was VERY rude!

Worse than BAD We took our Shih Tsu to the PetSmart store in Tempe, AZ on 2/16/24 and will never put him through that horror story again! Like many other reviewers, we would give ZERO stars if we could. The groomer did a horrible, unprofessional job. For starters, she failed to completely rinse the shampoo from his coat, which caused extreme itching for several days. She also burned his stomach with a hot razor —and worst of all- cut his lower eyelid which got infected and swollen. After 2 days we took him to our vet who prescribed two medications for the itching and the eye infection and put a hood around his head. Total bill with vet follow-up was over $400. All this information (and documentation) was sent to the PetSmart corporate office in Phoenix by the store manager. Never heard a word back from anyone at their corporate office — not even a “WE’RE SORRY” we treated your dog so badly. They just don’t care!