It was very easy to do a return! It was very easy to do a return. The gentleman who helped me was very kind and professional. He sent me a shipping label to get the shoes back and then I was generous and gave me a discount on the shoes that I ordered in a different size. I shop at Tennis point often because of Cincinnati Pickleball club recommends you highly and so do I!

Good communication Easy to follow website. Rapid communication by staff about order, delivery with exceptional turnaround.

I just bought a $260 racquet… There was a price drop on a rather expensive racquet two days after I purchased it. I wrote to customer service not really expecting them to do anything, but just to let them know how I felt about it. They responded in fewer than 18 hours with a refund to match the new sale price. Excellent customer service! Would highly recommend them.

I haven’t got my shoes yet I haven’t got my shoes yet. I was redirected to UPS and filled out my name , address, and e.mail. Then they wanted my credit card information!!! To Hell with that it’s already been seen on my credit card statement. I don’t know why they wanted my credit card card information but they’ll never get a penny from me.

Exceptional Service Racquet replacement I cracked a Babolat racquet when it flew from my service motion on a beastly humid day- less than a year old. Tennis-point CSR communicated with Babolat & I got replacement racquet!! A few pics & 2 emails - MAGIC!