Called for a missing dog & WAG don’t care Called for a missing dog - waited on hold with Philippines for over 45 minutes before they sent me to USA for help - then they told me the USA wasn’t available - call back tomorrow about missing dog walk dog! Used to be a great company - now outsourced with untrained walkers & NO Customer Service!

This service helped ruin my marriage This service helped ruin my marriage, the girl named “Chris” that walked our dogs started walking my husband & he left his family for her because she was less responsibility. I notified WAG about the situation, but since the account was in his name, there was nothing they could do. This is a horrible company & their ethics are even worse!!

Great alternative to Amazon.com I shop on Amazon.com a lot. But I always hop over to wag.com and soap.com for comparison. Sometimes I get a better deal, like with my dog food, I get free shipping as well as auto shipping, unlike amazon and am saving nearly 15$ a month.

ABSOLUTELY HORRENDOUS. Wouldn’t recommend to ANYONE Person never walked my dog and they refuse to refund. I have time stamped entry on my automatic lock and cameras on my entry and exit. He stayed for 5 minutes. My poor dog was so confused and just needed a walk. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). Do you know of any company that has such a poor customer service that they would put a customer through all of this for $17 after being a loyal customer for years and years?! It actually sounds like I’m exaggerating but I’m really not, which is the sad part. I ended up filing a dispute with my cc company 🤷🏻‍♀️ and I won. My cc company apparently believes me and can use their brains to see obvious evidence and make the decision to refund me (whereas Wag’s policy is to listen to no one and keep their money). They don’t care whether or not a walker does his/her job or not. They already have their money at that point. Absolutely horrendous customer service. Wag is now disputing my TrustPilot Review. Nice try, I have evidence of all of our communication. Just further proves my point of the type of company they are. Still haven't reached out to try to make it right (nothing would at this point anyway), they just want the review taken down.

outstanding I wouldn't have known about the recent dogfood recall if they hadn't notified me, and they cheerfully offered me store credit for the food I had to throw away. It's a luxury to deal with a company that wants your business and cares about your pets.