The shipment time was longer than… The shipment time was longer than expected, missed my daughters birthday so had to pick up something else....want to order other items but afraid of time of delivery. Plus carpet came folder, not rolled...NOT GOOD!

Ditto to all the negative reviews **UPDATE** After my review I received a reply. You can see below I think. A refund has been posted to my account. Adding a star. Thank you Casabilanka. Ditto to all the negative reviews. Same story here. Ordered Dec. 7, emailed to inquire about my order #4608 the response was “ be more patient” another week passed and I sent another email asking for tracking number & I have had no response. I sent a third email requesting to cancel my order, no response. I will be calling my credit card company tomorrow to dispute charges.

This is a crook, not a company... I placed an order in the fall of 2020, which I have still not received. I have sent dozens of emails to the Casabilanka and the only response I get is "Your request has been received and is being reviewed by our support staff". This is a crook, not a company.

Do NOT order anything from this… Do NOT order anything from this company. I placed an order in November and never received confirmation of shipping or tracking number. I get no response from my emails and they have NOT refunded my money. *Amazingly, I was finally just refunded the money on Jan. 12. I had placed my order the end of November.

Never received order I ordered 11/30. Never received my order (#4096). Initially emailed to inquire about status and they said it was in transit and to be patient. Asked for a tracking number and never received a response. I don’t believe the order was ever shipped. So, I then reached out and asked to cancel my order and asked for a refund and never received a reply back. Now, the website is down and there’s no way to communicate with them. Do not use this company. If I do not receive a refund, I will be filing a complaint with the Better Business Bureau.