Helen Young
GBAvoid this company PLEASE! Worst decision ever! I bought a dress from this company, a black and gold sequin dress, back in November 2023. The dress was not as advertised; it looked cheap, had horrible material, and did not fit. $139, and it should not be more than $30. I contacted the company, and after multiple attempts, they sent me an address to return the dress and pay my return fee. I returned this dress through the post office on 12/11/2023. I bought it through Affirm and was surprised when Affirm claimed they had not been paid. I told them I returned the dress, and they told me to contact the merchant. This company will not respond to messages via the "Contact Us" page. So, I went to the BBB, who could not find the company or even elicit a response from them. I sent them another message. I want this company to send my money back, and I will file a claim in small claims court against them.
SL
GBHORRIBLE I placed an order for my birthday and the 2 outfits came in a reasonable amount of time but neither quite fit me right. I understand their return policy is store credit only which is fine but there is no return address or label that comes with the package. You need to pay for the shipping and put the label on yourself. Also fine… IF I was able to get ahold of anyone to know what the address is to ship it back to. I have sent multiple emails to their customer service, called with no answer and a “full mailbox” and tried the chat that says “we are experiencing high volume, we’ll get back to you” and never do. This is extremely frustrating especially because I spent over $200 on clothes I will never wear. I should have done my research on this company before buying. TERRIBLE customer service, DON’T order from here
catherine madrid wood
GBI hope my daughters dress come by… I hope my daughters dress come by tomorrow 4-14-23 It’s her prom and she’s been stressing, the girl in the Santa ana, Main Place Mall shop said it should come hasn't yet. Yeah I paid for express shipping and was told UPS delivers so it should be here by today the 13th. 2days ago My daughter called a she said their original method of delivery had changed she didn’t know why, so there taking longer 😑 I pray it’s here and everyone else waiting gets theirs to. Not good business practices, and girlfriend working the shop. you should be honest with delivery times, makes you look flaky and unprofessional, Don’t go down for your owners, not worth it. Praying for all you waiting on thier dress…. blessings🙏🏼😊
jody wicker
GBOrdered a dress and they sent cheap… Ordered a dress and they sent cheap pair of earrings 😡
Isabella Ye
GBThe dress was even more beautiful than… The dress was even more beautiful than I expected in person and great quality. I'm a shortie (5'4") so it was a little long even with heels, but otherwise fit beautifully, and the waist tie band allowed it to be flattering and comfortable! so many ladies at the wedding wanted the scoop on where it was from!