Avoid this company PLEASE! Worst decision ever! I bought a dress from this company, a black and gold sequin dress, back in November 2023. The dress was not as advertised; it looked cheap, had horrible material, and did not fit. $139, and it should not be more than $30. I contacted the company, and after multiple attempts, they sent me an address to return the dress and pay my return fee. I returned this dress through the post office on 12/11/2023. I bought it through Affirm and was surprised when Affirm claimed they had not been paid. I told them I returned the dress, and they told me to contact the merchant. This company will not respond to messages via the "Contact Us" page. So, I went to the BBB, who could not find the company or even elicit a response from them. I sent them another message. I want this company to send my money back, and I will file a claim in small claims court against them.

If I could choose a negative start I… If I could choose a negative star I would. This is by far the WORST customer service I have ever experience. I’ve sent multiple emails and attempted to contact via chat option for a return process. I have not received ONE response aside from their automated messages which is extremely unhelpful. I spent almost $300 and the ONLY offer store credit which is not appropriate as their clothing is so expensive and the event I needed the outfit for has passed. I have no use for any other outfits the offer. The order was not shipped on time, I had to download an app to track the order. I can’t find a customer service phone number to dispute this. I can’t get a response from the store. They don’t even provide clear a clear return process, where to ship the items to. DO NOT PURCHASE FROM THIS STORE IT IS A SCAM!!!!!!!!!!!!!!!!!

Sent several messages on chat Sent several messages on chat. This website is a scam! I have never gotten a response, the location of the stores on the website says temporarily closed. I ordered my dress on 4/16/2024 and it is still unfullfilled. I'm disputing with my credit card company. If I could give less than one star I would. Save yourself the hastle do not order from this company!!!

ZERO CUSTOMER SERVICE I Placed an order and received the clothing on 1/19/23. The product was great quality but I found another outfit I liked better elsewhere so I decided to return it. I emailed customer service twice once on 1/25 and again on 1/31 with no response to either email. I then went online and used the chat option and was able to get someone to respond. I was informed I could return the outfit but I had to pay for shipping out of pocket (which I did) and email them the tracking number which I also did. The package was delivered to Faeriesty on 3/2. I have yet to hear anything regarding a refund or a credit to purchase something else. I tried the chat option online and it says they are experiencing high volume of contacts and to leave my info and they will get back to me. Honestly this company is awful. In this day and age you need to have a capable customer service department. At this point I will take ANY customer service. My advice DO NOT ORDER FROM FAERIESTY!!!!

This store is a fake/scam This store is a fake/scam. I purchased 2 dresses for homecoming well before time and also paid for express shipping. I still have not received my dresses. I have tried to reach out through email and my emails have been blocked. I have tried calling and no one answers and mailbox is full. DO NOT OREDER FROM THIS WEBSITE it is fake and you will lose your money