ELDERLY FATHER'S WISHES NOT FULFILLED My elderly (86) year old Dad who has not bee well wanted me to send flowers to his daughters for helping him. I arranged to send them on his behalf to my sister in Texas. I ordered them on the Wednesday prior to Mother's Day and there was not issue raised in that process nor was I told there might be. On the morning of delivery I received a notice indicating that they were unable to deliver. Obviously this left me no time on such a busy floral day to reorder elsewhere. Bloomex said in that cancellation that they were sorry for the inconvenience and if you were prepared to wait the 2 days after Mother's Day being the following Monday or Tuesday I could reorder and they would give me a free upgrade. I went that route and quickly regretted it as come the following Monday or Tuesday, no flowers, yet again. I subsequently spent over 4 hours of my time trying to ascertain if they would ever be sent, including telephone and online chat which got me nowhere. Finally after requesting a supervisor contact me I was "promised" they would be sent but they were not. I got another notice on the day of delivery and again cancelled and this time they issued a refund. The problem is with this method of resolving there is no winner. I was strung along with promises it would be rectified a long with the incentive of a bigger better which was never received and to add insult to injury because I am in Canada but paying in US funds I actually lost money on the exchange over the 2 weeks of trying to get this sorted out. In total I lost almost 10$ in the transactions. The customer service and response time was shameful. They really do not give a hoot about their customers. I finally contacted From You Flowers and within 2 days my flowers were delivered. Beautiful and fresh. As expressed by others on here too if you have a date that is important do not trust what this company tells you. They will make promises they have no intention of even keeping. BLOOMEX: NEVER NEVER again......

I would give you 10 stars if I could I would give you 10 stars if I could. It has been the easiest way to order flowers that I have ever come across. The subscription service is wonderful and prevents me from ever forgetting a special occasion. Everyone I have ever sent flowers to from Bloomex has absolutely loved the flowers, saying they lasted for almost two weeks. It is a wonder service.

Bloomex USA -Terrible Service I ordered a wine basket for my sisters 50th birthday, with next day delivery as their site indicated same day was not available; next day came and went with no indication my order was delivered; I contacted CS online and by phone who said that the partnered supplier was way more expensive and that my order would be delivered the following Tuesday which was confirmed by 3 different parties; on the weekend I get an email indicate I cancelled my order, which I DID NOT; And just now after I emailed and complained they say they are out of stock. they refunded me but I will not get back my full amount due to exchange rate. This experience and CS was TERRIBLE. They are not even worth 1 star; Bloomex USA did nothing to make things better or offer any credits or my full money back. Be aware this company is not worth it.

Beautiful Beautiful, festive and on time!

Bloomex is a terrible florist online… Bloomex is a terrible florist online store. I do not recommend buying anything from here as it is overly priced and does not arrive on time. The service is absolutely terrible! I tried to buy Mother's Day flowers and the flowers were suppose to be shipped the next day and weren't. I tried contacting them through the phone which did not work and their online "24/7" chat which also did not work. No one would respond and they took my money and did not respond to my emails either. After filing a complaint, I then heard from them and received a refund. Terrible service!!